We understand that many patients have concerns regarding their dental care. Our frequently asked questions are listed on this page; however, if your question is not listed here, please feel free to contact us.

Q: Do you accept Medi-cal?
A: We do not, however you can call the denti-cal referral line @ 1-800-322-6384

Q: Will you accept my insurance plan?
A: We accept all dental plans that do not dictate that you see a specific doctor in order to utilize your benefits.

Q: What is a PPO?
A: Participating dentists have contracted with certain dental plans to accept a reduced fee schedule. If you use a PPO provider, your out-of-pocket expense will be less than if you use a non participating provider. We would be considered out of network, or non participating.

Q: Do you accept Delta Dental?
A: We are a provider for Delta Dental Premier plans only. We are not a Delta DPO or PMI provider.

Q: What insurance plans do you accept?
A: We accept most major dental plans as an out of network provider. We suggest that you call the office for details; we can let you know if you can utilize your insurance plan at our office, or if it may be better for you to go to one of your plan's preferred providers.
The insurance plans which we do NOT accept are listed below:

• Medi Cal
  
• Medi Care
  
• Delta PMI
  
• Delta DPO (can be used here but benefits are reduced)
  
• Healthy Families
  
• United Concordia
  
• Tricare

Q: Do you do braces?
A: We refer orthodontic cases to a board certified orthodontist conveniently located here in Tracy.

Q: Do you do implants?
A: Yes, Dr. Mitoma places and restores implants. He is in the office on Monday and Wednesday.

Q: Do you do root canals or oral surgery?
A: Dr. Mitoma and Dr. Hwang both do root canals and most extractions. There are certain situations when they may feel you would be best treated by a specialist, and at that time we would refer you.

Q: Do you see emergencies?
A: We find time to accommodate emergencies on a daily basis while still treating our regularly scheduled patients. Please call ahead so that we may best evaluate the schedule to reduce your wait time.

Q: How long should I expect my appointment to take?
A: For a first visit please allow 60-90 minutes for a complete exam with X-rays and a cleaning.

Q: Can I make monthly payments?
A: Our office has eliminated billing, therefore we do not send out monthly statements. We ask that you pay your patient portion at time of service, however we do offer a separate line of credit with interest free options for those who need to make monthly payments

Q: What if I need to cancel or change my appointment?
A: No charge will be made for rescheduling an appointment provided 24 hours notice is given. Otherwise a minimum charge of $25 per half hour missed will be made.

Q: Do you have Nitrous Oxide Available?
A: Yes, nitrous oxide is available for a charge of $25 per visit for the first hour and then $15 each additional hour. This fee will be collected at time of service.

Q: Do you see children?
A: We see children ages 2.5 years and up.

Q: What are the bleaching options in your office?
A: We offer 3 different methods of bleaching in our office. The first and least expensive are the Crest White Strips; these are 84% stronger and 15% longer than what you can buy in the store. They need to be applied twice a day for thirty minutes each time. We also offer bleaching trays, which are custom made for your mouth, the procedure is the same for the trays as with the strips, and both take about 2-3 weeks for results. Lastly is the in office bleaching. ZOOM! Is done in the office, it takes 2 hours, and the results are immediate.

Q: Why is the website named "Toothbeavers"?
A: Because Dr. Mitoma's nickname is "beaver" because he used to chew on everything when we was a baby.